Business Process Management and Workflow are, by their very nature, social activities. The collaboration and communication patterns that are now increasingly referred to as social computing were also fundamental to the BPM and workflow models ofMoreBusiness Process Management and Workflow are, by their very nature, social activities. The collaboration and communication patterns that are now increasingly referred to as social computing were also fundamental to the BPM and workflow models of the early 1990s.
Yet it has been the recent explosion of social computing and accompanying success of social production, from Linux to Wikipedia, and Facebook to Twitter, which have had the most dramatic impact on collaboration in business environments.Today we see the transformation of both the look and feel of BPM technologies along the lines of social media, as well as the increasing adoption of social tools and techniques democratizing process development and design.
It is along these two trend lines- the evolution of system interfaces and the increased engagement of stakeholders in process improvement, that Social BPM has taken shape.Table of ContentsThe Quantum Organization: How Social Technology will Displace the Newto-nian viewThe Role of Trust and Reputation in Social BPMChange Management ProcessesHow to Link BPM Governance and Social Collaboration through an Adaptive ParadigmLeveraging Social BPM for Enterprise TransformationBPM, Social Technology, Collaboration and the Workplace of the FutureA Model-Driven Approach to Social BPM ApplicationsHow Social Technologies Enhance the BPM Experience for all Partici-pantsVoice of the Network Through Social BPMEvidence-Based Service- Listening to Customers to Improve Customer-Service ProcessesTaking Channel and Distribution Management Social and ContextualSocial Technology Makes the World a Better Place: Pro Bono BPMDynamic Clinical Pathways Adaptive Case Management for Medical Profes-sionalsA Case Study of BPM in a Kaizen EnvironmentNext Generation Social Media: Alignment of Business Processes & Social In-telligenceNext Generation BPM Suites: Social and CollaborativeDirectories and Appendices include Glossary of Social BPM Terms